Purchase conditions

Purchase Conditions
The current information and details contained in this website do not form a sale offer, but an invitation to do business. No contract will take place between you and us in relation to any product until your order has been explicitly accepted by us. If your offer is not accepted but your account has already been charged, the corresponding amount will be fully refunded.
To place an order, you must follow the online purchase procedure and click on “Confirm order”. After this, you will receive an email with confirmation that your order has been received (“Order Confirmation”). Please note that this does not mean that your order has been accepted: your order represents your offer to buy one or more products. All orders are subject to acceptance by us, which is done by sending another email where we confirm that the product is being sent (“Shipping Confirmation”). The purchase contract for the product in question is formalized with the sending of the Shipment Confirmation, not before.

Service availability
The items offered on our website will only be available in the US. Residents in other countries can only benefit from the online shopping service from this website if the shipping address is within the delivery areas valid by the shipping company.

Product availability
All orders are subject to availability. We reserve the right to propose another product of comparable quality and of the same or higher value that you may request in case we have difficulties in supply or if the items in question are not available. In case you do not wish to place an order for the substitute, we will refund the amount paid.

We will send the products contained in the Shipping Confirmation in the maximum period of THIRTY (30) DAYS from the day you received the confirmation, except in the case that we were experiencing extraordinary or unpredictable circumstances.
With respect to this website, it is understood that the “delivery” of the article or articles has taken place after the signature of the package receipt at the indicated shipping address. In case it is impossible to deliver the package (incomplete or incorrect address, inability to deliver the package to someone at the delivery address), you will receive advice on where and how you can pick up your package.
Once the delivery is made, you assume any risk related to the product or products.
Chiksfashion.com will not be liable for non-compliance or any delay in the delivery time caused by events beyond our reasonable control (cases of force majeure), such as strikes, lockouts or other acts of civil activism.

  1. Civil unrest, invasion, terrorist attacks or threats, war (declared or not), threats of war or preparation.
  2. Fires, explosions, storms, floods, earthquakes, subsidence, epidemics or any other natural disaster.
  3. Impossibility of the use of trains, ships, airplanes, motor transport or other means of public and private transport.
  4. Impossibility of the use of public and private telecommunications systems.
  5. Acts, decrees, laws, regulations or any other restriction of other governments.
  6. Strikes, failures and accidents in maritime or river, land or any other means of transport.
    It is understood that our obligation to fulfill the contract is suspended as long as the Force Majeure case continues, and we will have an extension of the delivery time during that period. We will do everything reasonably possible to end the cause of Force Majeure and find the possibility of fulfilling our contractual obligation despite the Force Majeure.

Purchase price and payment method
The purchase price of each product will always be published on our website, except in the case of obvious errors. In case we detect such error in the product or products you purchased, we will contact you immediately and give you the option to reconfirm your order at the correct price or cancel it. Chiksfashion.com is not obliged to provide you with the products at the lowest incorrect price, even if you have already received the Shipment Confirmation, in case the error in the price is obvious, clear and unambiguous and may have been detected by you in a reasonable manner such as wrong price.

Chiksfashion.com reserves the right to modify the prices published on the website at any moment. This will however not affect the orders for which the Shipment Confirmation has already been sent.
You can effect payments in the online shop with your credit or debit card (Visa, Visa Electron, MasterCard or American Express) through the secure payment systems Paypal.
In the case of payments by debit card your account will be charged in real time. Since payments by credit card are subject to verification and authorization by the issuer, in case the issuer does not authorize the payment, Chiksfashion.com will not be held responsible for any delay or failure in the delivery. This is because not having received the payment there is no obligation with you from our side; independently from the fact whether you have received notice of the denial of your card.

Purchasing guarantee
The articles shown in our website are a selection of garments of the Chiksfashion.com collection. They fulfil the same quality standards and guarantees as any other product at sale in any of the company’s establishments.
For each article you will find the following information:

  1. Name of the article
  2. Image of the article
  3. Description of the article
  4. Sizes and colours available
  5. Composition
    Any complaint you have regarding the products purchased can be directed to chikafashion@gmail.com indicating in the subject of the message “Complaint”.

Right of withdrawal. Refund policy. Return of faulty products.
If you are purchasing as a consumer, the law in force gives you the right to withdraw from the contract within SEVEN (7) DAYS after the reception of the order. However, we give you THIRTY (30) DAYS from the date of reception of your order to withdraw from any purchase effected through the Charanga website. In case you would like to make use of this right, we will refund you the amount paid for the purchased articles according to our Refund Policy.
The right to withdraw from your purchase will only be applicable to the products which are returned in the same condition as they were received, including all instructions, documents and packing materials. There will be no refund for used or damaged products.
This condition does not effect your consumer rights following the law in force.

Refund Policy
Any article bought on www.chiksfashion.com which does not fulfil the quality requirements or does not satisfy the customer’s expectation can be returned or exchanged in the maximum delay of THIRTY (30) DAYS from the date of its reception, under the condition that it hasn’t been used nor damaged in any way. No return or exchange will be accepted for used or damaged articles or those which are returned without their original packing; except the case that this article was delivered with a defect.

We remind you that the article should be returned with its original packing, instructions and/or any document which was delivered to you together with the item in question. Please also add the duly completed Return Form – in case you need a new Return Form you can download it from your personal account in our online shop.
Once we receive the merchandise in perfect condition (articles have not been used or damaged, returned with the original packing), the purchasing amount will be refunded to your credit card or bank account. We do not refund or exchange any product that is not returned in the same condition as it was received, or which was used in any way except the simple opening of the package.
Chiksfashion.com will effect the refund as soon as possible, in any case within the period of THIRTY (30) DAYS from the date in which you informed us of your decision to return the product.
The aforementioned is understood without prejudice to the legal guarantees and further consumer rights recognised by the law in force.

Return of faulty products
If you consider, upon delivery of the product, that the article is not according to what was stipulated in the contract, you should contact us promptly through our contact form indicating the details of the product and specifying the fault.
We will proceed to check the returned product as soon as we receive it and will inform you, by e-mail or phone call, within a reasonable time, if the return or exchange of the article in question is justified. The refund or exchange of the same will be done as soon as possible and, in any case, within THIRTY (30) DAYS from the date of our e-mail confirming the refund or exchange of the article you were not satisfied with.
The amount paid for those products which are returned because of a fault or defect, in case this does exist, will be refunded entirely, including the shipping cost you paid for the delivery of the article.
The aforementioned is understood without prejudice to the legal guarantees and further consumer rights recognised by the law in force.

Industrial and Intellectual Property Rights
All elements and contents of this website and all elements published, such as images, photos, texts, music and other sounds, videos, documents, drawings and pictures, logos and any other materials, in any format, including menus, websites, graphologies, colours, schemes, tools, characters, the website design, diagrams, structure, selection, order and presentation of the contents, the methods, procedures, functions and IT programs forming part of Chiksfashion.com are protected by the copyright as well as the Industrial and Intellectual Property Rights.
The elements of this website are designed with the aim to offer the products of the brand Chiksfashion.com for sale. The copy or use of these elements does not imply the transfer of any right over the same. It is therefore expressly forbidden to reproduce, publish, transfer, modify or distribute in any way the configurable elements (software included) forming this website.
Further, since this website is considered as a computer programme, it is protected by the law of Industrial and Intellectual Property Rights.
Accessing this website or registering as a user does not imply the concession of any licences or authorizations concerning the mentioned Industrial and Intellectual Property Rights.
Except for the case when an explicit permission has been given by Chiksfashion.com, the user is not allowed to reproduce, transform, modify, deconstruct, submit to reverse engineering, distribute, rent, lend, make available, allow the public access through any means of public communication, nor to realise any other action prohibited by the law of Industrial and Intellectual Property Rights; to any of the aforementioned elements. The user is allowed to use the materials, elements, contents and information he/she accesses through the use of our website only for private purposes, committing himself to not realise any direct or indirect commercial exploitation of the mentioned elements.

Declaration of Invalidity or Nullity
If any of the here mentioned purchasing conditions should be considered invalid or null by the corresponding authority, all other conditions and regulations will remain valid separately, to the extent the law allows.

Modification of the purchasing conditions
Charanga reserves the right to revise and modify the present Purchasing Conditions at any time, without the need to communicate those changes previously. By effecting your order, you do accept the policies and conditions which are in place at this moment, except those changes in the mentioned policies, purchasing conditions and Privacy Policies that Chiksfashion.com was obliged to effect by law or a decision of the competent authority.
The user is assuming the responsibility to revise the “Purchasing conditions” obligatorily before placing any order on the website.

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